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Client:
Virgin Media
Location:
Dumfries, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b4d8e36c4344
Job Views:
7
Posted:
17.06.2025
Expiry Date:
01.08.2025
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Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We train and empower you to understand customer needs and recommend suitable products and services to enhance their digital lives.
You will play a key role in creating memorable customer experiences and helping the store thrive. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
* Take ownership of your performance and contribute to the success of O2.
* Engage in personal development opportunities supported by store leadership and O2 resources.
Training
You will attend a 4-day (30 hours) induction program within the first two weeks of your start date, covering all aspects of Virgin Media O2. Further details will be provided during your telephone interview.
Flexibility is key; you may need to work additional hours with prior notice to accommodate store needs.
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand. We are committed to diversity and inclusion, ensuring a welcoming environment for all applicants.
The must-have qualities include:
* Active listening skills to understand customer needs;
* Empathy to relate to customers and provide personalized service;
* Excellent communication skills for conveying information and resolving issues;
* Self-motivation to achieve sales targets.
Preferred qualities include an interest in technology and a willingness to learn continuously.
What’s in it for you:
* Competitive hourly rate of £11.81, with potential earnings through our accreditation program;
* 23 days’ annual leave plus a day off for your birthday, with options to buy or sell leave;
* Up to 10% matched pension scheme;
* Employee BUPA medical cover, healthcare plan, and life assurance;
* Family-friendly policies such as neonatal leave, paternity leave, and carers leave;
* A range of support, rewards, and tools to help you prioritize what matters.
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