Job Details
Job Title: Customer Support
Location: Belfast - Working across our Halifax branches within a reasonable distance.
Hours: 17.5 hours per week (including Saturdays). Pattern: Part-time.
Annual Salary Range: £26,200. (Part-time salary: £13,100, increasing to £13,475 after 6 months.)
Flexible Working
We support flexible working - more information is available.
Responsibilities
You will start your journey in one of our branches, providing face-to-face support to customers.
- Handle everyday banking tasks while focusing on supporting customers through important moments such as bereavement, fraud concerns, vulnerable support, and digital banking confidence.
- Adapt to different customer needs, promote and support our digital services, and help customers use online and mobile banking independently.
- Recognize opportunities to connect customers with the right products and services.
- Provide reassurance, guidance, and practical support, staying calm under pressure, adaptable, and empathetic.
- Progress into other roles across the Group, including phone, online, web chat, video, or social media channels.
Qualifications
- A minimum of 12 months customer service experience.
- A people person who is honest, genuine, and caring about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships to give customers a fantastic experience.
- Passion to show empathy, act with care and integrity, taking time to resolve queries and give customers confidence in the service.
- Commitment to deliver on promises and go above and beyond for customers.
- A genuine team player who collaborates closely with colleagues to meet customer needs.
Career Development
We provide a Skill Progression Framework, requiring a minimum of 12 months in a customer service role and offering access to opportunities across the Group.
Equal Employment Opportunity
Lloyds Banking Group is committed to diversity, equity and inclusion. We are disability confident and provide reasonable adjustments to recruitment processes.
Benefits
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days holiday (increases over time), with bank holidays on top - pro-rated for part-time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries reviewed annually on 1 April as part of the annual pay review
