Overview
Full Time, Permanent
Salary: £28,598 – £31,022 (Grade 6, SCP 12–17)
Are you passionate about supporting families and making a difference in the lives of children? We are seeking a dedicated and enthusiastic Family Information Service Officer to join our Integrated Early Years Service.
Dudley Metropolitan Borough Council
About The Role
As a Family Information Service Officer, you will:
* Provide high-quality, accessible information to parents, carers, and professionals about early years and childcare services, including free early education entitlements. Giving children the Best Start in Life
* Support families to access family support services, Early Help, and the Local Offer for children and young people with SEND.
* Deliver a responsive helpline and childcare brokerage service, offering advice and guidance to those who need extra support.
* Maintain and update information on childcare providers, ensuring accuracy and compliance with Ofsted and data protection standards.
* Work in partnership with colleagues, providers, and external agencies to ensure families receive the right support at the right time.
* Contribute to the annual Childcare Sufficiency Assessment and support the development of the service.
About You
We are looking for someone who:
* Has experience delivering high-quality information and advice in a customer service environment.
* Can communicate clearly and sensitively with a wide range of people, both verbally and in writing.
* Understands the needs of families, including those requiring Early Help or SEND support.
* Is confident using ICT systems and managing sensitive information in line with GDPR.
* Holds a Level 3 qualification (or equivalent) in customer care, business administration, ICT, or a related field.
* Is committed to equality, diversity, and safeguarding.
A driving licence and willingness to work occasional evenings/weekends are required. The post is subject to an enhanced DBS clearance and business use car insurance.
Details
Closing Date - 6th April 2026
Interview Date - 5th May 2026
Why Join Us?
You’ll be part of a supportive, forward-thinking team, making a real impact on children and families in our community. We offer ongoing professional development and a flexible, inclusive working environment.
Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time
We are committed to diversity and inclusion and to reducing bias in the recruitment process. Your personal data will be anonymised when you apply. Please remove your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will be accepted for this vacancy. Online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and/or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the WM Jobs Help Page: https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
Attached documents
Family Information Service Officer PS.docx
Family Information Service Officer JD.docx
Employee Benefits List.pdf
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