Job description
Are you passionate about customer service?
We are looking for an enthusiastic Hotel Receptionist/Guest Services Assistant with a passion for making people smile! Your role will be to take responsibility for the delivery of the best service possible to our guests. You will take pride and ownership in the guest journey from the point of booking, to checkout & beyond!
What you will need…
To be a successful Guest Services Assistant, you must be able to demonstrate that you can multitask effectively as part of a reception or food & beverage team and have a knowledge of the fundamentals of good hospitality.
As a Guest Services Assistant, you will assist in daily Front Office/ Food & Beverage operations and work with customers and Guests to serve their needs and provide an excellent customer service experience.
A Guest Services Assistant, is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Assist the Duty Manager with daily Front Office/ Food & Beverage operations
* Provide prompt service and actively seek opportunities to drive Guest satisfaction
* Ensure that you are fully aware of any relevant feedback from either Guests/ other departments
* Manage, resolve or escalate any and all Guest complaints quickly
* Ensure all access to the hotel is secure as required by hotel policy and procedure.
* Ensure a high level of product knowledge of the hotel and the local area
* Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
* Receive, input, retrieve and relay messages to guests, as needed
What’s in it for you?...
* Hourly rate of £12.26 per hour.
* Full time hours
* Full training will be provided
* Uniform provided
* A supportive working environment
* Free meals on duty
* 28 days holiday allowance
* Paid breaks
* Discounts in the food & beverage outlets
* Incentive schemes
* Hotel discounts worldwide for you, your family & your friends.
Job Types: Full-time, Permanent
Pay: £12.26 per hour
Benefits:
* Discounted or free food
* Employee discount
* Gym membership
* Sick pay
Work Location: In person
#J-18808-Ljbffr