Job Advert
This is a Fixed Term Contract until 13th February.
Who we are
Launched in 2003, we're a vibrant and fast-growing Company with a passion for music. We really care about our people and want them to grow with us in an open and supportive environment. We are a diverse team of over 500 people located in 5 different countries, across a wide range of different focus areas including marketing, logistics, technology, and customer service. Being a Customer Service Advisor at Gear4music, you will play a crucial role in providing first-class service to our customers in the UK market.
Who you are
You will be passionate about providing our customers with a good experience when they buy from us. Ideally you will have knowledge of musical instruments and/or products but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ. You will be professional, friendly and reliable.
What you will do
You will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment.
Your day to day will be
* Answering inbound calls (and a few emails) from customers
* Providing customers with friendly and professional advice on a wide range of musical instruments and related products
* Resolving challenging customer enquiries and escalating where appropriate
* Becoming a valued member of our specialist Customer Service team
What your skill set may look like
Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success. If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.
* Excellent written and verbal communication skills
* Confidence and an exceptional telephone manner with the ability to build rapport with customers
* Some experience of working in a customer service environment
* Computer literate to a high standard, with good Microsoft Office skills
* A good knowledge of musical instruments and equipment would be hugely beneficial
* Reliable and committed to providing first class advice and service
* Strong communication skills
* Ideally have an interest and appreciation of music
Things to Consider
The work hours will be 9:00am to 5:30pm, Monday to Friday with occasional weekend working.
What we'll give you
Alongside the benefit of working with a fantastic bunch of talented people, we want to help you get the most out of your work and your free time, setting clear objectives and providing development opportunities, whilst ensuring your general wellbeing is at the forefront of our minds.
* A generous discount scheme if you want to buy a product from us
* Health Assured Employee Assistance Programme, helping you to manage personal issues at work and at home
* A discounted on-site café and bar at HQ
* An employee referral scheme
* A 'go home' culture. No one is expecting you to work longer than your hours
* Development opportunities and regular one to ones
Plus, all the usual things you'd expect:
* Employer pension scheme
* Eyecare vouchers
* Cycle to work scheme
* Company sick pay scheme
* Enhanced maternity & paternity pay
* A relaxed dress code and great coffee machine