Team Leader - Customer Service
Liverpool (Hybrid - 2 days onsite per week, with flexibility)
£28,000 - £33,000 per annum
37.5 hours per week | Shifts: Monday to Sunday, 8:30am - 8:30pm
Includes Bank Holidays | Full-time onsite training initially
Brook Street is proud to be working with a market leader in customer service, supporting some of the world's leading brands. We're looking for an experienced and motivated Team Leader to join a fast-paced, high-performance environment and lead a team of Customer Service Associates.
Key Responsibilities
* Lead and develop a high-performing team to deliver exceptional customer service.
* Resolve customer queries with a 'Right First Time' approach.
* Coach, motivate, and inspire your team to meet and exceed targets.
* Build a positive and engaged team culture that promotes service excellence.
* Communicate key campaign performance insights to stakeholders.
* Drive continuous improvement in the customer journey and team performance.
* Identify and escalate service issues or emerging trends.
* Deliver both individual and team KPIs effectively.
* Work flexibly within a 7-day operational shift pattern.
About You
1. Proven ...