The Clinical Haematology Service at the Royal London Hospital is looking for enthusiastic and dynamic Band 6 Service Delivery Manager to support the day to day operational management of our Clinical Haematology services and its admin team.The successful applicant will need to supervise the day-to-day workload of the units, and be proactive in the management and co-ordination of service issues. They need to be an effective team worker with excellent communication and time management skills of self and other’s workloads’ with the ability to organize and motivate the team to deliver the service to tight deadlines.They will also be responsible for the management of a number of key areas pertinent to Clinical Haematology reporting. They will also need to have excellent IT skills and staff management skills to manage the day-to-day enquiries received regarding patient bookings.They will provide support with staff training and information requirements in relation to national audits, Trust KPIs and staff wellbeing aspects across the Trust.The Service Delivery Manager is responsible to the Service Manager for the overall performance of those services within the remit of the role. This position will be responsible for the day-to-day Delivery of services to patients in accordance with agreed objectives, targets, quality Standards, controls and resource constraints.To manage the Key performance targets in your area, and demonstrate continuous improvement in patient experience with particular reference to a balanced demand and capacity plan.To support the clinical teams develop service in accordance to their clinical strategy. This will include Clinical Directors, Consultants, Matrons and Head of Nursing.To ensure that there are clear and transparent measure of success (KPI’s) for your services and these are delivered at the required level.You will support the CAG’s implementation of service improvement as appropriate and general development of services. You will play a key part in supporting change in supporting clinical teams plan and review care pathways.You will look after and nurture the staff that you manage to help them to develop their knowledge and skills and perform to a pre-determined level.Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.For further details / informal visits contact: Name: Natalie Wragg Job title: Service Manager Email address: natalie.wragg@nhs.net
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