Job Description
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Leighton Buzzard. Our Corporate Client Account Coordinators provide bespoke support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.
You will be responsible for:
Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
Process renewals, terminations of tenancies and return of deposits
Ensure all funds received are identified and allocated correctly
Process rents received and remit to landlord daily by Faster Payments & Cheque
Produce statements to landlords detailing transactions on account
Provide bespoke monthly reporting to landlords
Process requests from landlords/tenants/branches/LSC
Ad hoc duties as required by line manager
Your experience and skills will include:
Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
Strong systems experience, a good working knowledge of Excel would be a distinct advantage
Excellent writing skills
Good analytical ability
Ability to stay calm under pressure and work to tight deadlines
Flexible approach to working
Basic accounts/bookkeeping background an advantage but not necessary
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CF00753