Overview
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract details
Contract: Full Time, Permanent
Working Hours: 40 hours per week, Monday to Friday (8:00AM to 5:00PM)
Location: Office Based, Aldershot, GU11 2HL
Salary: £24,000 - £28,000 dependent on experience
Role
We\'re looking for an organised, proactive, and customer-focused Scheduling Coordinator to join our Regional Service Centre team at our Aldershot site.
You\'ll play a vital role in supporting operations, keeping everything running smoothly, and ensuring our customers receive the very best service every time.
About the Role
In this role, you\'ll coordinate, and schedule planned, reactive maintenance tasks for our on-site teams, while ensuring systems are up to date and workflows run efficiently. You\'ll support resource planning and holiday cover, deliver customer service excellence, and work closely with colleagues, service partners, and clients to keep operations moving forward. The role also requires responding quickly to urgent tasks, maintaining accurate data, and producing reports that support business decision-making.
What you\'ll need
We\'re looking for someone with experience in scheduling or administration, ideally within a facilities management or maintenance environment. You should be confident using Microsoft Office, especially Excel, and comfortable working to deadlines in a fast-paced environment.
Strong customer service skills, the ability to juggle priorities are also essential. You will need to be highly organised, able to multi-task, and flexible in adapting to ever-changing situations. Having the right, positive attitude is key, as is the ability to handle difficult conversations with professionalism. Most importantly, you\'ll be a team player who thrives in a collaborative, problem-solving environment.
If you\'re motivated, ambitious, and ready to take on a role that combines organisation, teamwork, and customer impact, we\'d love to hear from you.
Benefits
* Up to 6% contributory pension scheme
* 25 Days annual leave plus bank holidays
* Volunteer leave
* One paid professional subscription
* Life Assurance Policy
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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