Salary: £75,000.00 - £100,000.00 (depending on experience)
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: South Ockendon
About The Role
SEIB Insurance Brokers, who are proudly part of Benefact Group, are looking for a Head of Broking & Operations to join our South Ockendon office. As Head of Broking & Operations, you will lead the development of SEIB in South Ockendon through delivering client service, cultural and growth objectives, in support of the business strategy. Head of Broking & Operations will be an experienced and ambitious person that can drive sales and development of the business and bring new ideas and initiatives; with the client at the heart of everything you do.
What you'll be doing
* Drive commercial growth and performance by leading sales initiatives, managing P&L targets, and delivering agreed KPIs across new and existing businesses.
* Lead, motivate and develop teams by providing clear direction, mentoring managers, and fostering a strong sales, service and retention‑focused culture.
* Champion client‑centric delivery by ensuring systems, processes and people are aligned to provide excellent service and handle complex work effectively.
* Support strategic leadership by partnering with senior management and key stakeholders, contributing ideas.
* Promote company values and expertise by embedding culture across the business and maintaining strong technical and market knowledge to support referrals and product development.
What you'll need to have
* Role‑model our values and culture by consistently demonstrating a fun, supportive, professional, ambitious and partnership‑driven approach.
* Inspire and lead with credibility by building trust, dependability and strong followership across a regulated, client‑focused environment.
* Drive high performance and efficiency through creativity, clear focus on sales, service quality, and continuous improvement.
* Communicate with impact by confidently presenting, networking, managing relationships and delivering an excellent client experience.
* Act with integrity and professionalism by proactively embracing challenges, understanding regulatory requirements, and setting the standard for the management team.
What makes you stand out
* Hold a Certificate in Insurance
What we offer
* 28 days annual leave plus bank holidays
* Birthday off
* Group Personal Pension
* Bonus scheme
* Holiday buy scheme
* Health and wellbeing benefits, company cash plan, income protection and life assurance
* Enhanced sick pay and parental leave
* Support and funding toward study and professional qualifications
* Paid time off for volunteering
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