Role: Service Advisor Location: Norwich, Norfolk Hours: Full Time: 8.00am - 6.00pm Monday-Friday + 1 in 3 Saturday mornings 8.00am-1.00pm Pay: £30,000 with OTE £35,000 We’re seeking an organised and proactive Service Advisor / Aftersales Advisor for our Client's Main Car & Light Commercial Dealer in Norwich. The Role: - Making and taking inbound and outbound calls & dealing with e-mails in a courteous and effective manner; - Being the go-between for Customers and Technicians - keeping customers updated with service requirements and activity on their vehicle; - Liaising with other departments including Parts and Sales; - Dealing with any customer complaints and escalating where necessary; - Advising customers on work required to their vehicle, gaining authorisation for work to be completed; - Maintaining a high level of customer service at all times with the aim of exceeding customer expectations. The Requirements: - Experience of delivering high levels of customer service in a busy and demanding environment - experience within the Motor Industry is highly beneficial; - Excellent interpersonal skills and confidence dealing with customers; - Results-focused and resilient - able to learn from feedback and make constant improvements to the customer service; - Motor Industry experience and/or any technical knowledge of vehicle mechanics would be highly beneficial. If you’re ready to step into a role wher...