Job Title: Loan Processor Location: Manchester City Centre Hours: Full-time Salary: £32,500 competitive bonus scheme About the Role Are you an experienced underwriter looking for a new challenge in a fast-paced, purpose-driven environment? As a Case Handler, you will manage a pipeline of mortgage applications from submission through to authorisation, ensuring excellent customer outcomes. This role requires a keen eye for detail, strong communication skills, and a dedication to delivering exceptional service. Key Responsibilities Manually underwrite mortgage applications in line with regulatory standards and internal policies Review supporting documentation and request additional information where necessary Maintain accurate and up-to-date customer records and application details Liaise with internal teams and external stakeholders to ensure a smooth process Ensure lending decisions are fair, evidence-based, and tailored to individual circumstances Meet and exceed performance targets and KPIs What We're Looking For Essential: Minimum 12 months' experience assessing or processing loan applications Proven ability to thrive in a fast-paced, target-driven environment Experience managing high volumes of cases while maintaining quality standards Desirable: Strong questioning and analytical skills Familiarity with adverse credit indicators and vulnerable customer identification Excellent verbal and written communication skills High level of accuracy and attention to detail Proficient in Microsoft Office and numeracy What's in It for You A clear progression pathway, including opportunities to move into mortgage advice Support and funding to gain CeMAP qualification Up to 25 days' annual leave bank holidays your birthday off Healthcare cash plan Contributory pension scheme (matched up to 5%) Regular social events and a collaborative team culture