Lead a team of managers to ensure every customer has a great experience in store, from checkouts to the petrol station.
Plan for upcoming key trading activities and events by working closely with the store leadership team.
Take full accountability for the store in the absence of a manager, role model, and coach for high standards and efficiency.
Manage operations at checkout areas, petrol stations (if available), and back-of-house services.
Manage people performance and capability, conduct disciplinary actions, and ensure accurate scheduling and pay.
What makes a great Lead Customer Experience Manager:
* A passionate leader ambitious for customers and colleagues, growing their team daily.
* Experience managing managers in a fast-paced, customer-facing environment.
* Comfortable managing alone in the absence of senior management.
* Focuses on delivering high performance, efficiency, and engagement.
* Confident in data use, interpreting KPIs, and improving performance indicators.
* Prioritizes inclusivity to build an inclusive team and environment.
* Capable of managing disciplinary, performance, and employee relations issues up to dismissal.
Benefits include:
* 10% discount at Sainsbury's, Argos, Tu, and Habitat after four weeks; increased discounts on Fridays, Saturdays, and paydays.
* Annual performance-based bonus scheme.
* Free food and hot drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Pension scheme with 4-7.5% company match.
* Sainsbury's share scheme at discounted rates.
* Wellbeing support, including emotional, legal, and financial advice.
* Colleague networks for support and development.
* Cycle to Work scheme for bikes and equipment.
* Special offers on gym memberships, holidays, and retail vouchers.
Our commitment to inclusivity:
We strive to be an inclusive retailer, supporting colleagues and customers alike. We offer family leave, support for carers, resources for understanding roles, mentorship, training, and career growth. We celebrate diversity through initiatives and events. For reasonable adjustments during application or interview, please inform us.
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