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Are you an energetic and customer-focused individual who enjoys providing exceptional service? Our client, a dynamic and fast-growing organisation, is seeking a dedicated Customer Support Representative to join their team. If you have a passion for helping others, coordinating with different teams, and ensuring customer satisfaction, read on!
Responsibilities:
* Handle customer queries in a courteous, professional, and timely manner, aiming to exceed customer expectations.
* Process customer orders accurately and efficiently using computer systems and software.
* Provide product information, resolve issues, and present appropriate solutions to ensure customer satisfaction and retention.
* Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
* Collaborate with the sales team to provide seamless customer support throughout the sales process.
* Continuously enhance your product knowledge to effectively address customer inquiries.
* Communicate with internal teams and escalate complex concerns when necessary to ensure swift resolution.
* Collaborate with the warehouse team to coordinate shipments and manage delivery expectations.
Requirements:
* Excellent verbal and written communication skills.
* Strong problem-solving abilities and attention to detail.
* Ability to multi-task and prioritise tasks effectively in a fast-paced environment.
* Proficient computer skills and the ability to navigate various software systems.
* Previous experience in customer support or a related field.
Please apply via this website
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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