Overview
Tesco Colleague - Customer Service Desk - Dunmow Superstore
Location: Tesco Great Dunmow, England, United Kingdom
Role summary: A customer-focused role within a diverse team, offering variety, with opportunities for stability or flexibility and potential career progression.
Pay and hours: Our Tesco Colleague rate of pay starts from £12.45 per hour and increases to £13.66 in stores within the M25. Additional payments may apply depending on location. New colleagues are offered a minimum of 16 guaranteed hours per week, with options to work fewer hours (minimum 12) if desired. Hours are scheduled within stated availability windows with 3 weeks' notice of shift timing. We are happy to support flexibility if your availability aligns with the advertised times.
Availability: The role requires availability within the times listed below, with shifts scheduled accordingly. Availability windows will be used to configure your contracted hours. If your exact times differ slightly from what is advertised, we still encourage you to apply.
Customers are at the heart of everything we do.
Doers with variety: This is a committed role with everyday challenges and opportunities to learn, meet people, and be part of a diverse team where everyone is welcome.
Responsibilities
* Being a colleague in one of our stores means helping to serve shoppers better every day.
* Meet customers, learn new things, and work with a specialist, diverse team where everyone is welcome.
* Support stability or flexibility in working hours and opportunities for career progression.
* Know your customers and serve them with passion and pride; provide great natural service.
* Be knowledgeable about products and services within the store.
* Apply training to work safely and effectively, ensuring customers are served brilliantly.
* Deal with customer complaints and feedback professionally, ensuring customers leave satisfied.
* Record customer details accurately and treat information confidentially.
* Carry out safe and legal checks on the desk you are trained for, reporting next steps to the Shift Leader/Team Manager.
* Record and dispose of waste responsibly, following food waste and recycling routines.
* Process returned items accurately and professionally.
* Sign in visitors and brief them on health, safety and fire procedures.
* Control desk keys correctly and liaise with Shift Leaders, Managers and Security.
* Participate in seasonal, community and charity events to create an inclusive atmosphere.
* Work across store service and replenishment areas as required.
* Handle products with care to maintain quality and ensure they reach customers in good condition.
* Represent Tesco values, make everyone feel welcome, and follow policies.
Qualifications and requirements
* A passion for delivering great service and greeting customers with a smile.
* Ability to build rapport with customers and make their shopping trip positive.
* Initiative to make decisions that are right for customers.
* Ability to work well within a team and communicate openly.
* Ability to build relationships with colleagues to promote team spirit.
* Be punctual, well presented, and a brand ambassador.
What’s in it for you?
* Holiday with starting 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays).
* Flexible working from day one.
* Colleague Clubcard benefits: up to 10% off and up to 15% at pay day weekends, plus potential savings over a year.
* Free wellbeing resources and support for mind, body and life.
* Life cover and a pension with employer matching contributions up to 7.5%.
* Other benefits including discounts, cycle-to-work schemes, and more; uniform provided.
* Access to colleague networks and inclusive recruitment processes. For more information, read the benefits available for colleagues.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, with a core purpose of Serving customers, communities and the planet better every day. We foster diversity, equity and inclusion, and strive to create a welcoming environment for everyone.
We support flexible working and understand life looks different for each of us. We welcome conversations about how we can support your situation during the application process.
We are a Disability Confident Leader and are committed to an accessible recruitment process. For more information on accessibility support, please see our materials.
Please note: Tesco will recruit only individuals who have passed the school leaver’s age. For details on school leaver age requirements, please refer to our guidance. Some roles may require minimum age restrictions due to working times or specific areas.
For more information about us, please visit www.tescoplc.com
We may close roles earlier than the advertised end date to manage applicant volumes. Feedback is provided to candidates who attend interviews.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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