Could you be at the forefront of strengthening how Ofgem runs as an organisation, strengthening how we work, so we can continue the fight for energy consumers? We're looking for a Senior Business Support Manager to join us and lead the smooth, effective, and resilient operation of one of our most strategically important directorates, Strategy, Economics, Research & Net Zero (SERN).
Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.
We're offering a permanent position with the chance to make a direct impact on how we operate as an organisation. You'll join a high-performing, collaborative team and work closely with senior leadership, giving you wide exposure across the directorate and corporate functions. This role will allow you to shape and embed key business processes that support the delivery of our strategic goals.
This is a fantastic opportunity to step into a central and trusted role where your judgement will help drive efficiency, transparency, and accountability across the directorate. You'll work with a broad range of stakeholders across the organisation, playing a key part in improving systems and ensuring business continuity. It's a fast-paced and varied role, ideal for someone looking to stretch their operational leadership experience and drive lasting improvements.
We're looking for someone with strong communication and relationship-building skills, capable of influencing across all levels of the organisation. You'll be comfortable working at pace and managing competing priorities while supporting your team to deliver quality outputs. Strong organisational skills, a collaborative mindset, and a solutions-driven attitude will be key to your success in this role.
In return, you'll benefit from a supportive, collaborative work environment where your expertise will be utilised. You'll have the opportunity to shape and lead a high-profile portfolio and contribute to some of our most important work. What's more, we offer an excellent Civil Service pension, generous leave entitlement, and flexible working options to support your
work-life balance.
We have a critical purpose to run Ofgem efficiently and effectively so we can continue delivering for consumers. This role will help shape how we manage budgets, resources and processes to keep the organisation strong and resilient.
Key Responsibilities
* Provide advice and support directly to the Director on how best to manage the directorate, in line with corporate policies, guidance and general direction of the organisation.
* Support and provide for a well-run, efficient and effectively managed Directorate, leading on improvements to processes and responding to business needs and queries in an appropriate and timely manner.
* Work with senior leaders to implement change, understand risks and ensure the delivery of key business support functions (Business Planning, Financial In-Year Management, Risk management and so on).
* Work with colleagues in SERN and other areas to facilitate Ofgem delivery ensuring activities are carried out in line with agreed strategic policies and overall priorities.
* Provide leadership and motivation to staff within your immediate line management responsibility and colleagues across the Directorate as necessary.
* Recruit, lead, motivate, develop and manage the performance of direct reports and influence others in SERN to develop high calibre and high performing teams with the skills and capabilities needed to deliver the required results for the Directorate. You will be responsible for setting the direction for your team, overseeing day to day activities and monitoring performance.
* Support and lead on SERN's in-year financial management, business planning, business continuity activity, control and assurance and all necessary corporate and other relevant commissions as appropriate.
* Manage key external stakeholders including supplier and contract management to ensure smooth delivery of business support services.
* Provide a level of flexibility to respond to ad hoc request as and when they arise and as directed.
* Run the CEO's Policy Forum, working with his office on the frequency of meetings and undertaking all secretariat duties.
Person specification
Please ensure you demonstrate clearly within your personal statement, how you meet each of the essential and desirable criteria below (not more than 1250 words).
In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below:
Essential Criteria
* Strong interpersonal skills with significant experience developing and managing effective working relationships and networks with a range of internal stakeholders
. (Lead criteria)
* Advanced skills in both written and oral communication, presentation, negotiation, and collaboration at all levels and with a diverse range of stakeholders.
* Experience working in a fast-paced environment, with the flexibility to manage multiple, concurrent priorities and tasks, to deliver on requirements.
* Strong analysis skills, ideally with an experience with budgets and financial reporting.
* Solutions-focused problem-solver with excellent ability to prioritise, plan, and deliver high quality outputs under time pressure.
* Proven aptitude for leadership through formal or informal management of others.
Desirable Criteria
* Experience of implementing robust governance, risk management and assurance processes.
Benefits
Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Apply before 11:55 pm on Monday 23rd February 2026