General information
Job Posting Title Customer Service Representative Date Wednesday, July 2, 2025 City Nottingham Country United Kingdom Working time Full-time Closing Date 09-Jul-2025
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Salary - £24,570
Benefits:
1. 25 days annual leave
2. 9% combined pension
3. Holiday trade scheme (subject to HMRC rules)
4. Flexible benefits package
Some hybrid working available.
Closing date - 6pm on the 9th of July
Job Summary
5. Fully manage each day’s appointment sessions
6. Carry out reminder calls to customers for appointments
7. Monitor session progress and backfill appointments where necessary
8. Identify additional support with other sites where necessary in management of the appointment session
9. Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
10. Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
11. Arrange travel for customers who require assistance in getting to their appointment
12. Provide a professional outstanding service to customers in line with CHDA vision and values
13. Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
14. Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
15. Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
16. Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
17. Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
18. Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
19. Carry out stop and searches for any missing customer files
20. Update records accurately using in house computer system
21. Provide cover at other sites on occasion
22. General administrative duties
23. Daily test of Solo Protect device, designed to protect employees
24. Regularly test of panic alarms designed, to protect employees
25. Regular WIP checks (Fortnightly)
26. Maintain and order stationary, including keeping all reception leaflets and information up to date
27. Prepare and distribute confidential customer documentation securely across different teams within CHDA
28. Arrange and set up additional equipment for Health Care Practitioners
Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder.
Qualifications & Experience
29. Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
30. IT literate, with good Microsoft Office skills
31. Experience in dealing with both internal and external stakeholders (preferred not essential)
32. Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
33. Demonstrable experience in an administrative or customer service position
34. Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
35. Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
36. Able to demonstrate prioritisation skills when multi-tasking
37. Ability to deliver work to set targets and specified standards
38. Self motivated: Ability to work unsupervised and use own initiative
39. Ability to remain calm in difficult situations
40. A positive enthusiastic approach to solving problems
41. Proven ability to make logical and solid decisions
42. Flexible and adaptable to meet the needs of the business and our customers
Key Contacts & Relationships
Internal
43. Performance Director
44. Performance Manager
45. Assessment Centre Manager
46. Team Performance Lead
47. Healthcare Professional
48. Resource Manager
49. Business Support Manager
50. Service Delivery Lead
51. Local Health and Safety Advisor
52. Customer Relations Team
External
53. DWP Performance Manager
54. DWP Colleagues (SPoC)
55. Local customer support groups
56. Local GP Surgeries
57. Private travel supplier
58. Interpreting services