Employment Type: Fixed Term - 6 months
Location: Keswick
Hours of Work: Full Time, 09:00 – 17:30 - 5 days a week between Monday and Saturday.
What you'll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
1. Managing service coordination across a portfolio of properties, including scheduling cleaning, maintenance, and other services.
2. Using internal systems to update property records, log service requests, and ensure accurate billing.
3. Visiting properties to carry out inspections, meet with contractors, or resolve on-site issues.
4. Liaising with owners, guests, and suppliers to deliver a high-quality service.
5. Supporting the recruitment and retention of properties by ensuring great service delivery from day one.
6. Proactively identifying and resolving issues, ensuring smooth operations even in peak periods.
7. Delivering excellent customer service and helping manage any guest or owner concerns.
8. Collaborating with colleagues across departments to drive improvements and consistency.
You'll have:
9. Strong IT and systems confidence – you’ll be working across a range of digital tools and internal systems
10. Strong organisational skills with outstanding attention to detail
11. Comfortable handling multiple tasks and priorities while demonstrating excellent communications skills both verbally and written.
12. A team player with the ability to work independently
13. A natural problem solver who enjoys taking ownership of tasks being proactive, reliable and resilient when things get busy
14. Previous experience in property, hospitality, travel, housing, or lettings is desirable.
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
You'll get:
Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits, which we feel look after our team well.
These include:
15. 25 days’ paid holidays plus bank holidays
16. A day off for your or a loved one’s birthday
17. £500 paid towards a holiday of your choice
18. A paid day to volunteer with a charity of your choice
19. Friends and family discount scheme
20. Life assurance for your peace of mind
21. Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
22. Great social events - we are well known for our Christmas parties!