Customer Service Administrator Location: Farnham Hours: Monday to Friday, 8:30am-5:30pm Salary: £25,400 per year About the Role Do you enjoy speaking with customers and building lasting relationships? If sales targets aren’t your thing but you thrive on providing excellent service and retaining clients, this could be the perfect opportunity for you. We’re looking for a VAT Support Executive to join the VAT Support team. This team plays a key role in customer retention and promoting additional products and services, making it ideal for someone confident, customer-focused, and proactive. Key Responsibilities Contact customers who wish to deregister to promote service benefits or offer alternative solutions Identify cross-selling opportunities to maximise service usage Follow up with customers to gather outstanding information to progress applications Detect and address gaps in customer data through proactive outreach Manage the deregistration process when necessary Maintain accurate digital customer records and use the department's internal ticketing system Company Benefits On-site parking 22 days annual leave (increasing to 25 with length of service) NEST pension scheme (auto-enrolment) Cycle to Work scheme Study support and training through ILM Access to Medicash (healthcare cash plan and additional perks) Essential Skills Experience in a fast-paced customer service environment, ideally office/phone-based ...