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Role Responsibilities
1. Owns the product range with responsibility for its commercial success throughout the Product Lifecycle, providing regular updates to key stakeholders and immediate input in case of incidents.
2. Updates the development team on changes to technical standards or legal aspects affecting the Product Portfolio, including mitigation plans.
3. Uses competence and experience to assist in developing successful products and supports their market rollout.
4. Monitors products in the field, manages correction of non-conformities and bugs, and contributes to Continuous Improvement ideas by updating the Product backlog and delivering client/market requirements to the PSM.
5. Performs other duties as defined in the PCS or as appropriate for the role.
Person Specification
Candidates must demonstrate the necessary qualifications, experience, skills, and traits. Evidence should be provided on the application form and during the interview process. Use the following as guidance:
Qualifications
Essential / Desirable: Degree level or equivalent, ideally in Business or Technology. To be identified by: Application
Experience
Essential / Desirable: Minimum of 5 years industry experience in supply, service, or troubleshooting of Fire Alarm and Life Safety systems. To be identified by: Interview / Application
Additional experience in customer focus, export requirements, and product or portfolio management is desirable.
Skills / Abilities
Essential / Desirable: Excellent customer service skills, great telephone manner, excellent communication skills, proficiency in Microsoft Office, ability to handle complex information, maintain records, communicate effectively at all levels, and work well independently and in teams. To be identified by: Interview
Other
Commitment to confidentiality and data protection, enthusiasm, innovation, and willingness to learn. To be identified by: Interview / Application
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