Social network you want to login/join with:
Customer Service Advisor - Twilight shift, Cardiff
Client:
Maximus
Location:
Cardiff, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
2a042f61f676
Job Views:
11
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
General information
Job Posting Title: Customer Service Advisor - Twilight shift
Date: Monday, June 24, 2024
City: Cardiff
Country: United Kingdom
Working time: Part-time
Description & Requirements
This role involves working 5 evening shifts from 5pm to 10pm across Monday to Sunday, including 1 in 4 weekends.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver impactful services, including assessments, health services, employability programmes, and support. We do work that matters with people who care.
The Customer Service Advisor is expected to provide exceptional service to our users, working with a variety of organisations from charity, third sector, and government sectors.
* Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
* Provide telephone and multi-channel support with integrity, professionalism, adhering to all relevant processes, procedures, and legislation.
* Meet or exceed Service Level Agreements (SLAs).
* Offer multi-channel information services.
* Provide accurate, meaningful, and consistent information to support customers.
* Listen patiently, empathise, and convey a genuine desire to help and support.
* Maintain the Customer Records Management (CRM) system with accurate data input and record keeping, prioritising data integrity.
* Collaborate with colleagues to ensure high customer satisfaction.
* Engage in continuous service improvement and respond positively to change.
* Conduct effective research on various topics to meet deadlines.
* Operate in compliance with company policies, HR best practices, and relevant regulations such as PCI, GDPR, ISO 27001, 9001, and 14001.
* Proven experience in delivering supportive services.
* Ability to work as part of a team.
* Research, collect, and record data evidence.
* Be IT literate with full knowledge of MS Office and Windows-based databases.
* Plan and coordinate own workload effectively.
* Possess excellent communication and interpersonal skills.
* Make strong decisions.
* Empathise with people at all levels.
* Manage and resolve complaints.
* Demonstrate emotional resilience.
#J-18808-Ljbffr