Receptionist

About Loveday

Loveday is the UK’s leading provider of
luxury senior living and care. We are proud to combine world-class hospitality
with exceptional clinical expertise, creating residences that not only feel
like five-star hotels but also deliver truly personalised support. Our
residences in Kensington, Belgravia, Abbey Road, and Esher are designed with
elegance, comfort, and dignity at their core. What
makes Loveday unique is our commitment to both excellence and innovation.
Joining Loveday means becoming part of a dedicated, professional and passionate
team who share the same goal, to deliver the very best in care and hospitality
for our members and their families.

Purpose of the Role

To deliver a truly
personal and seamless service experience for our members and their
families, creating moments of warmth, individuality and excellence at every
opportunity. This role is central to maintaining Loveday Belgravia’s reputation
as London’s most exclusive senior members’ club, ensuring that each
interaction reflects our commitment to five-star hospitality and care beyond
compare.

As Receptionist, you will play a vital
role in creating a positive first impression of our home. You will provide a
professional and friendly welcome to members, families, visitors, care professionals,
and suppliers while supporting the smooth day-to-day administration of the
home. The ideal candidate will possess excellent communication
skills, exceptional customer service standards, and the ability to manage
multiple tasks in a busy environment while maintaining confidentiality and
professionalism.

Rewards Package

• Paid breaks


• Company pension
  plan


• Health Care Cash
  Plan


• Access to
  Wagestream platform


• Access to
  Perkbox, discounts platform


• Opportunities
  for Training & Development


• Access to our
  Employee Assistance Programme


• Discretionary
  bonus


• Employee
  Recognition Programmes


• Death in Service
  benefit


• Employee
  Referral Scheme

Responsibilities and Contribution

• Assisting with
  front of house duties including arrivals, departures and billing, ensuring
  an elegant and professional welcome at all times.

• Answer
  and direct telephone calls promptly and efficiently.


• Manage
  visitor sign-in procedures and maintain security protocols.


• Maintain
  a professional and immaculate reception area at all times.


• Support
  hospitality in the reception area.


• Support wider
  events, celebrations and family visits in collaboration with the Lifestyle
  and Hospitality teams.

• Manage
  incoming and outgoing mail, parcels, and deliveries.


• Support
  the hospitality management team with administrative tasks, data entry,
  filing, and document preparation.


• Order
  and monitor office supplies and reception materials.


• Assist
  with maintaining electronic and paper-based records.

• Communicate
  messages accurately and promptly to relevant departments.

• Adhere
  to GDPR and confidentiality requirements at all times.


• Follow
  all health and safety, safeguarding, and security procedures.


• Ensure
  visitor and contractor records are maintained in accordance with company
  policies.

Skills & Experience

• Previous
  experience in a receptionist, front-of-house, customer service, or
  administrative role.


• Excellent
  verbal and written communication skills.


• Professional
  appearance and telephone manner.


• Ability
  to maintain discretion and confidentiality.

Personal Attributes

· Friendly, approachable, and
compassionate.

· Professional and polished in
presentation.

· Highly organised and detail oriented.

· Calm and efficient under pressure.

·Top of Form

·Bottom of
Form

Eligibility

In line with the requirements of the
Asylum & Immigration Act 1996, all applicants must either be eligible to
live and work in the UK or must obtain permits to work in the UK prior to
application. Documented evidence of eligibility will be required from
candidates as part of the recruitment process.

Loveday & Co is an equal opportunities
employer and positively encourages applications from suitably qualified and
eligible candidates regardless of sex, race, age, disability, sexual
orientation, gender reassignment, religion or belief, marital status, or
pregnancy and maternity.