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Client:
Trump International, Scotland
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c2743da4e8f8
Job Views:
7
Posted:
27.05.2025
Expiry Date:
11.07.2025
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Job Description:
The principal function of the Resort Services team is to deliver 5-star services to MacLeod House & Lodge residents and guests throughout their stay. This is a hands-on role covering every aspect of the guest experience, including reception, concierge, food and beverage, and housekeeping.
The Resort Services Assistant (Nights) supports the management team in delivering guest services and works closely with operational teams, including resort sales and bookings.
This role operates on a shift-based system, working back-to-back with the day team and includes weekend work based on seasonal business needs.
Key Duties and Responsibilities:
* Prepare facilities and services at MacLeod House & Lodge for the next day.
* Provide five-star guest arrival and departure experiences, including check-in, check-out, and porter duties.
* Transport guests and golfers across the site.
* Assist with food & beverage service.
* Post room charges and manage folios.
* Support housekeeping functions as needed.
* Conduct standards checks and tidying, including refreshing public areas and restrooms.
* Prepare night audit reports and update systems.
* Perform security checks, lock up, and check alarms.
* Perform additional duties as required by management to ensure guest satisfaction.
Qualifying Criteria:
* Experience in hospitality, hotel, or leisure industry is advantageous.
* Experience with booking systems is advantageous.
* Excellent communication skills, both oral and written.
* Attention to detail and professional telephone manner.
* Positive and flexible approach, including weekend and evening shifts.
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