Job Advert 36 hours per week, 52.14 weeks per year, Permanent The opportunity has arisen within West Lothian Council, Housing, Customer & Building Services for a self-motivated and enthusiastic Housing Assistant to join our team to deliver a high-quality housing management service. This is an excellent opportunity to join our team following recent organisational changes. Successful applicant will be expected to: - Provide tenancy management support to tenants to achieve sustainable tenancies including maximisation of income management intervening early to prevent arrears escalation. Provide comprehensive housing advice by proactively working with tenants and new customers on housing solutions through the personal housing planning approach Proactively work in your team and with others in HCBS/Council to deliver high standard of service delivery to meet tenant needs, aspirations and achieve sustainable tenancies and communities Ensure that the council’s policies and procedures are implemented to the required standards Essential to have a Chartered Institute of Housing Level 2 qualification or equivalent, or recent relevant experience of working in a frontline customer focused environment. Have highly developed communication skills, with the ability to communicate effectively at all levels. Ability to record and report information accurately and concisely both verbally and in writing. Work effectively under pressure with the ability to prioritise own workload and have a good knowledge of various IT packages. We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds. This post is subject to the Council’s flexible working policies and the role is operated on a hybrid basis. The post is subject to the Council’s Green Travel working policies and the role will have access to Pool Car to undertake business related travel. This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.