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Customer service advisor – travel money

Oldbury
Sainsbury
Customer service advisor
Posted: 19 September
Offer description

Overview

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by name, Sainsbury’s by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know it’s by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team - where you can really be the difference. You’ll be the face of Travel Money for Sainsbury's Bank, and that means you’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us. You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.

Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, you have a good eye for detail and you’re comfortable working with large amounts of money and figures.


Responsibilities

* Handle currency accurately with attention to detail.
* Build and maintain good relationships with customers and be the face of Travel Money.
* Operate the bureau autonomously most of the time and make sound decisions when needed.


Qualifications

* Background in finance or cash handling is desirable but not required.
* Strong customer service orientation, attention to detail, and comfort with large sums of money.
* Willingness to complete a DBS and credit check as part of the role.


Benefits

* Discount card – 10% on most items in Sainsbury’s, Argos and Habitat after 4 weeks; 15% on select days at Sainsbury’s and 15% at Argos on selected weekends.
* Generous holiday entitlement based on hours worked.
* Family leave – maternity and paternity leave.
* Pension – employer contributions match between 4-7%.
* Sainsbury’s share schemes – save to buy shares at discounted prices.
* Wellbeing support – access to Unmind and Employee Assistance Programme.
* Colleague networks and cycle to work scheme.
* Shopping discounts on gym memberships, restaurants, holidays, retail vouchers, and more.

There are a range of shift patterns available to fit with the rest of the team, including early, late and weekend shifts.

Due to the nature of this role, a DBS and credit check may be required for successful candidates.

Location note: Job postings often show multiple locations; this listing relates to the Oldbury, England area in the United Kingdom.

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