To be responsible for undertaking a wide range of reception duties and the provisionof general support to the multidisciplinary team. Duties can include, but are notlimited to, greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.
To act as the central point of contact for patients, be responsible for the distributionof information, messages and enquiries for the clinical team, liaise with multidisciplinary team members and external agencies such as secondary care andcommunity service providers.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e.Initiating contact with and responding to requests from patients, team members and external agencies
f. Code data on the clinical IT system
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
About us
We are a friendly and busy NHS GP Practice in Belper, Derbyshire.
We are looking for 2 part time or if needing full time Receptionists to work with us at the practice and help deliver an excellent quality of care.
Mission statement
To be the surgery patients want to join and colleagues want to work at
Job responsibilities
Secondary key responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Support administrative staff, providing cover during staff Holidays & any staff absences
b. Action incoming emails and correspondence as necessary
c. Scan patient related documentation and attach scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty Rota
e. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room
Person Specification
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
Qualifications
* GCSE Mathematics and English (C or above)
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of MS Office applications
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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