DSV is recruiting for a Trainee Freight Forwarder at Mercia Park or Bradford, working within the Irish department. We are looking for an individual with an interest in a career in Freight and the desire to learn. After completing a successful probationary period, you’ll have the opportunity to join our "Young DSV" programme, designed to support your development and understanding of logistics on a global scale.
Responsibilities
* Deliver a consistently high standard of customer service across both Import and Export shipments.
* Liaise professionally with customers, overseas offices, and internal colleagues via phone and email.
* Update, check, and maintain accurate shipment information within DSV systems (full system training will be provided).
* Plan and coordinate export trailers for Northern Ireland and Ireland.
* Provide timely Proof of Delivery (POD) to customers and overseas offices upon completion of shipments.
* Investigate, resolve, and follow up on customer and operational queries to ensure prompt resolution of any issues.
* Monitor shipments closely, following up on collections and deliveries.
* Complete general administrative duties accurately.
Qualifications
* Strong customer‑focused mindset, with clear and confident communication skills.
* Reliable and punctual, with a consistent approach to meeting responsibilities.
* Good IT skills, with the ability and willingness to quickly learn and adapt to new systems.
* High attention to detail, with the ability to identify issues and apply practical problem‑solving solutions.
Benefits
* Competitive salary package and opportunity to grow within a leading company.
* Enhanced annual leave entitlement from your start, increasing with length of service.
* Salary sacrifice car scheme for ultra‑low emission cars.
* Salary sacrifice cycle scheme.
* WeCare app for support with physical and mental wellbeing, including access to GPs for you and your dependents.
* LifeWorks app for access to cashback and discounts on high street and online brands.
* Life insurance with expert probate support.
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