We’re looking for a kind and compassionate person to join our Family Support team supporting families in Sussex. You’ll support families whose child has cancer or a life-challenging condition, offering emotional and practical support when it’s most needed – helping families feel less alone. You’ll split your time between Worthing Hospital, keeping in touch with and visiting families across Sussex, working closely with hospital teams, schools, and community services. Whether it’s sitting with a parent on the ward, visiting a family at home, or checking in with a sibling who’s struggling, you’ll make sure families know they’re never facing this journey alone. We offer a flexible, hybrid role over four days, with regular peer support, clinical supervision, and opportunities to develop your skills. You’ll be part of a small, friendly, and passionate team who look out for each other just as much as we look out for the families we support. This role is about being calm, empathetic, building trust, being there when it matters, and making sure families know they’re not alone. Supporting Families • Offer emotional and practical support tailored to each family’s situation, listening closely and responding with care from the moment they’re referred • Keep in regular contact through home visits, hospital visits, calls, texts or emails – so families know what help is available and that they’re not facing this alone • Manage your own caseload, prioritising contact based on need and making sure families always feel supported • Create and regularly review personal support plans using our Momentum Outcomes tool • Connect families to Momentum services - such as counselling, creative therapies, respite breaks and family experiences – as well as trusted external organisations when needed • Collaborate with our social work service when a family may need more specialist help with complex needs – such as education, housing issues, benefits, or safeguarding concerns. • Recognise the needs of siblings, grandparents and carers, helping them to find the right support too • When required, support families under palliative care with compassion and sensitivity • Work closely with our Echoes team to ensure bereaved families transition to their specialist support smoothly and with care Working in Hospital • Visit Worthing Hospital regularly, in line with need, to support with existing Momentum families and meet new referrals • Build strong, positive relationships with hospital staff, and other professionals so you become a trusted part of the team on the paediatric ward, including attending MDT's, sharing professional knowledge of our families and maintaining accurate records • Be a friendly and approachable presence for professionals and families alike, clearly explaining what Momentum can offer • Follow hospital policies on infection control, dress code and safeguarding at all times Working in the Community • Visit families across Sussex who need support at home • Continue supporting families after treatment ends, helping them adjust and find their way forward • Work with schools and local services to support children’s emotional wellbeing • Build relationships with local community teams to expand Momentum’s support to families in need • Make sure every family feels part of Momentum for as long as they need us Professional Responsibilities • Keep clear, accurate and confidential records of your work on our secure database • Share stories, photos and anonymised family updates (with consent) to help the charity’s fundraising and communications • Join team meetings, clinical supervision and training (some virtual, some at our office near Hampton Court Station, Surrey) • Act promptly on any safeguarding concerns in line with Momentum’s policies • Follow all guidelines for lone working, safeguarding, data protection and health & safety • Take on other tasks that help us deliver our family support services for example managing family events i.e. coffee mornings and family days out