The Print & Mail Services Associate supports Xerox-managed service sites by providing efficient print, mail, and office-related services. This role blends hands-on document production and finishing work with basic client support and workflow coordination.
* Operate digital and color print equipment for document production.
* Perform mailroom tasks: sorting, delivery, metering, and packaging of incoming/outgoing mail and packages.
* Use finishing equipment such as laminators, paper cutters, and inserters.
* Conduct basic troubleshooting and maintenance of office equipment.
* Monitor job queues, perform quality checks, and log/report production activities.
* Assist with file preparation, scanning, archiving, and electronic file management.
* Interact professionally with clients and end-users; provide support and escalate issues as needed.
* Maintain inventory levels and assist in ordering office/production supplies.
* Participate in workflow optimization and continuous improvement initiatives.
Requirements include:
* Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
* Strong organizational and multitasking skills in a fast-paced environment.
* Ability to operate and maintain various print and mail equipment.
* Clear communication skills and a customer service mindset.
* Physical ability to lift up to 50 lbs and stand/walk for long periods.
* Bilingual (English/French or other languages) preferred for some locations.
* High School Diploma or equivalent required.
* Minimum 1 year experience in a print, mail, or customer service role.
* Post-secondary training in technology, office administration, or print production is a plus.
Xerox is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment.
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