Job Description
Sales Operations Manager Salary £45,000- £50,000
Based in Brentford, West London
Hybrid Role – 2 days in the office
A high-performing global EdTech business is seeking a Sales Operations Manager to join their team in Brentford. This is a key role focused on optimising Salesforce systems, sales processes, and data integrity to support business performance and operational excellence. Working closely with cross-functional teams across Sales, Marketing, Finance, and Operations, you will drive process improvements, enhance CRM efficiency, and deliver scalable solutions that support the company’s continued growth.
Key responsibilities:
Sales Systems & Process Management
* Act as the global owner for Salesforce/CRM issues, managing troubleshooting, escalations, and resolutions across all regions.
* Oversee Salesforce development requests, including managing and prioritising Jira tickets to ensure timely delivery of enhancements and fixes.
* Identify and implement process improvements to enhance sales efficiency, reporting, and data quality.
Stakeholder & Cross-Functional Collaboration
* Partner with teams across Sales, Marketing, Finance, and Operations to understand business needs and deliver effective system and process solutions.
* Work closely with stakeholders to improve reporting, data outputs, and operational processes.
* Collaborate with technical teams and business users to ensure the successful delivery of system enhancements and improvements.
Sales Planning & Performance Support
* Support sales planning activities, including territories, commission structures, budgets, and performance targets.
* Provide analytical insights and operational support to help drive sales performance and decision-making.
* Contribute to ongoing performance management and continuous improvement initiatives across the sales function.
Experience required:
* Strong Salesforce experience (ideally) with a systems-focused mindset or would consider a similar CRM system
* Experience using Jira or similar ticketing systems.
* Excellent stakeholder management and communication skills.
* Analytical, data-driven, and solutions-focused.
* Able to manage multiple priorities in a fast-paced environment.
* Proven ability to turn business requirements into technical or process improvements
Benefits:
* 22 days holiday + 3 days at Christmas
* Birthday day off
* Holiday buy scheme
* Private medical insurance
* Pension scheme (8% employer contribution)
* Life & income protection
* Hybrid working – 2 days in the office – working 9am – 5.30pm
* Retail discounts and much more !!!