Patient Services Manager | Private Hospital | Sutton| Full time | Permanent | 37.5 hours per week | Competitive basic salary + excellent benefits
Spire St Anthony's Hospital, Sutton has an exciting opportunity for an experienced manager/supervisor to join our Patient Services team on a full time and permanent basis.
Spire St Anthony's Hospital, takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.
Reporting directly to the Operations Director, as Patient Services Manager you will be responsible for providing clear, professional leadership of, customer facing and service functions throughout Spire St Anthony's Hospital.
You will also ensure that key stakeholders are fully supported across all administration, customer facing and service functions.
The role will involve being 'hands on' when required to support the ongoing delivery of customer facing services.
Working Hours: Monday - Friday 9 am to 5 pm (with flexibility to support your teams)
Contract Type: Permanent, Full-time
Duties and Responsibilities (include but are not limited to)
- Provide clear leadership in the operation and delivery of administration functions which includes but not limited to Reception areas, Porter/Concierge service, Medical Records and Medical Secretaries ensuring they perform to the required commercial, corporate and professional standards; inspiring teams to provide world class customer service excellence
- Improve operational processes and ensure regulatory changes are effectively implemented across departments ensuring standards are met and delivery of key performance indicators
- Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours
- To be ultimately responsible for the personnel management of your teams, including recruitment, training, Enabling Excellence, sickness recording, annual leave, health and safety and performance management including compliance with DSE assessments and manual handling requirements
- To monitor team service levels adjusting and reallocating of resource (such as staff) as required to meet the demands of the business
Who we're looking for
- Good standard of secondary education with demonstrable literacy, numeracy and IT skills
- Track record of successful people and process management, ideally in a multi-functional environment
- Relevant supervisory qualification and previous experience working in the healthcare industry or a similar customer orientated organisation is desirable
- Demonstrated ability in problem solving and process improvements skills
- Ability to understand key business processes and complex business issues
- Ability to work with complex patient and finance administration systems and telephony systems
- Demonstrated ability in people management to deliver a plan of activity through direct reports
- Ability to work effectively in an organisation where matrix management is key to success
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
- Health Assessment
- Employee Assistance Programme
- Sharesave
- Free DBS
- Free Car park
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee's well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.