The role of Housing Officer will include:
1. Effective management of anti-social behaviour cases
2. Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
3. Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
4. Managing complaints about service delivery
5. Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
6. Delivering general advice on all aspects of tenancy to enable sustainability
7. Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
8. Proven experience of undertaking a similar role
9. Prior experience of delivering high quality tenancy services
10. Excellent skills in analysing and diagnosing problems and implementing solutions
11. Ability to build strong working relationships with internal and external customers
12. Excellent customer service and negotiating skills
13. An understanding of Microsoft Office packages including Word, Excel and Outlook
14. Excellent communication skills both verbal and written
15. Working knowledge of relevant regulations and good practice
16. Occasional travel may be a requirement of the role, therefore a full valid driving license is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
17. 25 days annual leave (pro rata)
18. A pension scheme with employer contributions from Sanctuary
19. Life Assurance
20. Employee Advice Service including counselling
21. Cycle to Work scheme
22. Voluntary health plans
23. Employee discounts
24. Wellbeing support and tools
25. Employee recognition scheme
26. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
27. £34,531 per annum (pro rata)
(if the link is unavailable please visit the Sanctuary careers website)