Job Description
About the role
As a Technical Customer Support with expertise in Telecommunication domain. We are looking for a committed and customer-focused Customer Service Representative to manage both outbound and inbound calls within our dynamic team. This crucial role involves communicating with customers about a service we are phasing out, providing them with clear information, and assisting them in making informed decisions regarding their future options.
Tell me more, tell me more…
Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:
You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.
Shifts: Monday to Friday (37.5 hours)
Roles and Responsibilities:
1. Identification of correct contacts to engage regarding their services with Virgin Media O2 using both internal systems and public information available.
2. Proactively contact identified customer contacts by phone to inform them of service retirements and discuss their account implications.
3. Handle inbound calls from customers seeking information about the changes, addressing their concerns and queries with empathy and efficiency.
4. Educ...