We are seeking a proactive and experienced Rent Income Officer to support the effective management of a growing housing portfolio. This is an exciting opportunity to join an ambitious organisation during a period of rapid expansion, and progress with them as they continue to grow.
As a Rent Income Officer, you will be responsible for overseeing the full income and rent cycle, while also providing effective tenancy management across the housing portfolio.
Key Responsibilities of a Rent Income Officer:
Monitor and collect rent, addressing arrears and implementing appropriate action
Assist with Housing Benefit and Universal Credit applications
Manage a portfolio of properties, ensuring effective tenancy and estate management
Lead on tenancy sign-ups, onboarding, and sustainment initiatives
Handle anti-social behaviour, tenancy breaches, and complex casework
Deliver excellent customer service and maintain strong resident relationships
Conduct property inspections and ensure health and safety compliance
What We'd Love to See from You:
Minimum 3 years' experience in housing management or a related field within social or affordable housing
Strong knowledge of housing legislation, tenancy law, and regulatory compliance
Proven experience across all aspects of income and rent management
Excellent communication and interpersonal skills
Highly organised, proactive, and able to manage a varied workload independently
Confident using housing management systems
Full UK driving licence and access to a vehicle (desirable)
What's on Offer
37.5 hours per week
Hybrid working
Excellent career development opportunities
This position offers a salary between £38,000 - £42,000 per annum
This area in East London is highly commutable, offering excellent transport links via the DLR, Jubilee Line, and Elizabeth Line, with easy access to major roads.
If this Rent Income Officer position sounds right for you, please apply or contact (url removed) for more information