Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY Betsi Cadwaladr University Health Board. THIS POST IS FIXED TERM / SECONDMENT FOR 12 MONTHS UNTIL JUNE 2027 TO MEET THE NEEDS OF THE SERVICE. IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
As a professional manager working at a corporate level across the organisation, the post holder will have expert and specialist knowledge in working with external agencies to ensure legislative requirements are met by the Health Board. The Investigation Manager will line manage and supervise the Administrative Support Function, ensuring an adequate staffing and skill mix to achieve the requirements of the WG guidance.
The post holder will work with the Head of Investigation and Redress to implement a long‑term, standard, consistent approach to NHS Redress, ensuring all concerns are investigated using the same tools and methodology. The post holder will support the introduction and maintenance of systems (databases, spreadsheets, business plans, etc.) that recognise the need to learn from concerns and seek effective remedies for patients, including provision of redress for anyone harmed by the services it provides.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main Duties of the Job
Work with the Head of Investigation and Redress to implement policies and processes to ensure that the Health Board meets the requirements of the Putting Things Right Project, including the arrangements and procedures governing the management, investigation, seeking remedies, provision of redress and the learning from concerns which are patient centred and dealt with in an open and transparent way. This will involve developing partnerships with organisations within the Health Board and externally to support shared learning and providing CPGs and corporate functions with evidence‑based innovative ideas and potential solutions to changes.
Contribute to the overall objectives of the Governance and Communication Corporate Support Function by ensuring that the associated work is underpinned by the Concerns Team, providing a corporate administrative service of the highest standard.
Take overall managerial responsibility for the process governing responses to requests for information, information notices and complaints under the Data Protection Act, the Freedom of Information Act and other associated legislation made by service users, the public and staff. Delegate requests to others, track progress, interpret complex data and oversee the final responses ensuring that the information provided is fit for purpose and meets the needs of the request made.
Working for Our Organisation
Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of services for a population of around 700,000 across North Wales. We promote equality and diversity and welcome applicants under the Disability Confident Employer scheme.
Person Specification
Qualifications
Essential Criteria
* Management qualification such as ILM 7 Leadership and Management or demonstrable equivalent experience
* Specialist knowledge in the Concerns function (claims, investigations or complaints)
Desirable Criteria
* Evidence of commitment to on‑going continual professional development
Experience
Essential Criteria
* Experience in investigation techniques, patient safety concerns management and risk & risk management, using a range of complementary tools (e.g. Being Open, Root Cause Analysis, Incident Decision Tree)
* Experience of using and managing information to determine priorities and demonstrate service levels
Desirable Criteria
* Experience of working in a Clinical Governance environment
Skills
Essential Criteria
* Excellent communication skills (verbal and written)
* Analytical skills – ability to make judgements about highly complex facts or situations
* Ability to analyse information, prepare reports and utilise information to inform decision making
Knowledge
Essential Criteria
* Knowledge and understanding of the principles of clinical governance and quality improvement
Personal Qualities
Essential Criteria
* Self‑motivated, pro‑active and innovative
* Ability to deal with diverse demands and expectations
Other
Essential Criteria
* Ability to travel between sites
#J-18808-Ljbffr