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We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities:
1. Support the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Set clear sales goals, track performances, and evolve processes to ensure continuous store growth.
2. Create a positive team culture through recruiting, training, and continuously developing staff. Build a motivated and high-performing team to increase store success.
3. Analyze sales data and financial reports to make quick, well-informed decisions alongside the Store Manager, identifying and responding to operational and commercial opportunities.
4. Act as the point of contact for colleagues in the manager’s absence.
5. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
6. Help manage day-to-day operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Provide feedback and coaching to colleagues to improve performance.
10. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s:
1. Contribute to achieving or exceeding the store’s monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.
Skills and Experience :
* Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
* Passionate about retail and knowledgeable of the latest trends and competitors.
* Experience in coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience analyzing KPI data to make commercial decisions.
* Keen eye for detail and commerciality. Experience in visual merchandising is advantageous.
* Promote JD Group values to stakeholders.
We know our employees work tirelessly to make JD Group successful, and in turn, we offer some amazing benefits:
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality businesses via TELUS Health platform.
* Access to digital health and well-being services through TELUS Health.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Access to apprenticeships & qualifications—earn while you learn.
* Discounted gym memberships at JD Gyms.
* Life assurance.
* Access to colleague networks and support initiatives for positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to influence positive change.
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