Your newpany
Join a forward-thinking organisation that plays a vital role in supporting customers andmunities through essential services. With a strong focus on customer care, safety, and innovation, the organisation ismitted to delivering excellent service standards while fostering a collaborative and inclusive working environment.
Your new role
As a Customer Advisor, you will be part of a dynamic Customer Services team, acting as the first point of contact for customers. You will handle a high volume of iing and outgoing calls, emails, and service requests, ensuring every interaction is managed professionally and efficiently.Your role will be varied and fast-paced, including responding to customer enquiries, handlingplaints, supporting emergency response processes, and coordinating appointments with field operatives. You will also play a key role in planning and scheduling maintenance work, maintaining accurate records, and ensuring all data is handled securely and in line with regulatory requirements.This is an excellent opportunity for someone who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service.
What you'll need to succeed
Essential
1. Demonstrable writtenmunication skills
2. Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
3. At least two years’ experience working within a contact centre dealing with high volume telephone enquiries; OR At least three years’ experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact andpliance requirements
4. At least one years’ administrative experience
5. Excellent IT skills
6. Ability to work as part of a team and on own initiative without supervision
7. Ability to multitask various activities
8. Excellentmunication skills including a polite & friendly telephone manner
9. Ability to remain calm and act with professionalism under pressure
10. High level of accuracy and attention to detail
Desirable
11. At least one years’ experience managing appointments using a diary system
12. Experience of updating high levels of data on aputer system
13. Experience ofplaint handling
What you'll get in return
14. £25, per annum
15. Permanent full time position
16. 37 hours per week – 5pm Monday – Thursday, – on Friday. 1 late finish of 7pm per week.
17. Closing date is 22nd June 2026 at midnight