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Job Title: Energy Expert
Location: West Brom Hub
Salary: £26,208 per annum
Hours: 40 hours per week Monday - Saturday
Sponsorship: Unfortunately, we are not able to offer sponsorship for this role.
Overview
Join our West Brom Energy Hub team where customer care, community support, and sustainability go hand in hand. You’ll be the first point of contact for customers, offering support that goes beyond energy services.
What You’ll Be Doing
As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community. You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services.
You’ll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services.
Using our in-house CRM system, you’ll resolve queries efficiently and clearly translate technical information into everyday language, ensuring every interaction supports our mission for a more sustainable future.
Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility.
By leading local green initiatives and working closely with your team, you’ll inspire others to build a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact.
What We’re Looking For
* A genuine interest in sustainability and community engagement, with the opportunity to gain an ISEP qualification.
* A passion for helping people and making a difference
* Great communication skills across all channels
* A proactive, can-do attitude
Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
Benefits
The important things: structured bonus scheme, clear career and development opportunities, 25 days’ leave plus bank holidays, private healthcare, mental wellbeing support, 24/7 GP and counselling services, event tickets through Utilita Arenas, exclusive discounts, a paid volunteering day, and a generous pension contribution.
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