Customer Experience Executive – Customer Care
Milton Keynes, UK
Fixed term contract - 12 months. Location: Milton Keynes (hybrid, 2 days in office). Reporting to: Customer Experience Team Leader.
As a Customer Care Specialist in the Customer Experience Team you’ll be part of a team passionate about delivering first class service and making a real difference for our customers. Our customers are at the heart of everything we do, which means we want to make things easy and get things right for them first time – every time. You’ll be handling inbound contact via phone, emails, social media and live chat to help answer queries and empower our customers to get the most out of their membership through all the exciting tools Rightmove has to offer.
What you’ll be doing
* Helping to provide a seamless service to internal and external stakeholders through a variety of communication channels and within set standards and KPIs.
* Helping customers and consumers who have a query get the quick, easy resolution they need whilst adapting the approach to tailor to different customer needs.
* Developing and maintaining a deep understanding of Rightmove’s systems, products and processes in order to handle a wide range of queries.
* Managing customer expectations, providing education and advice and always aiming for high-quality first contact resolution.
* Making a difference - being ready to step in and help the wider Customer Experience Team where needed.
Who you are
* Excellent communicator – able to adapt to a wide variety of customers, consumers and internal stakeholders to get the best resolutions first time.
* Passionate about educating and empowering customers.
* Prioritisation – able to effectively manage workload to meet SLAs and maintain customer sentiment.
* Growth mindset – things can change quickly and often, so you’ll need to be adaptable and proactive.
* Self aware – able to identify own strengths and development areas, with the mindset to celebrate success and be open to feedback on improvement.
What we offer
* Cash plan for dental, optical and physio treatments.
* Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
* 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
* Contributory stakeholder pension.
* Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
* Competitive compensation package.
* Paid leave for maternity, paternity, adoption & fertility.
* Travel Loans, Bike to Work scheme, Rental Deposit Loan.
* Charitable contributions through Payroll Giving and donation matching.
* Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
* We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home‑based positions, different working arrangements apply - full details will be shared during the recruitment process.
Equal Opportunity Employer: Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
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