To provide high quality motor claims service, ensuring that all claims are dealt with promptly and ensuring successful and prompt settlement. To communicate and maintain a professional and effective working relationship with colleagues and operational staff. Work within the Central Fleet Office, being a point of contact for telephone and walk in enquiries. To provide secretarial support to the Motor Claims Manager.
Ensuring accurate entry of data into the Fleet Management System. Maintain a fully electronic filing system, processing incoming and outgoing correspondence. To answer and effectively deal with incoming telephone enquiries, from internal and external customers. To liaise with external repairers, to monitor repair periods, and obtain relevant documentation for the successful processing of claims.
Maximise the recovery of repair costs from responsible parties by effectively liaising with external suppliers to ensure timely settlement. Carry out end of month tasks to assist in the production of reports for motor claims. Carry out ad hoc tasks, such as providing data analysis and reports as and when required. To provide a high standard of customer service to all areas of the Trust in relation to motor claims.
To assist in processing of CCTV and sharing to appropriate organisations such as insurers or police. Observe the requirements of the Data Protection Act, ensuring that confidentiality is observed at all times. Attend prescribed training courses as directed. Undertake any other duties commensurate with the post as requested by Directors, Senior Managers and Managers of the Service