Location: Tamworth, Lichfield & Surrounding Areas
Contract: 12-Month Fixed-term
Workstyle: Roaming – a mix of homeworking, office, and customer home visits
Operational base: Telford, Lichfield and surrounding areas
Closing date: Thursday 4 June 2026. Interviews will take place at our office in Lichfield.
What you’ll be doing:
* Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
* Providing tailored advice on benefits, budgeting, and income maximisation
* Taking proactive steps to recover rent arrears and meet performance targets
* Preparing and presenting cases in court, with confidence in legal processes and documentation
* Using data and insight to inform your approach and continuously improve results
* Working closely with colleagues across housing, support, and external agencies
* Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What we’re looking for:
* Proven experience in income recovery or tenancy sustainment within social housing
* A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
* Someone who’s target-driven but always customer-focused
* A self-starter who thrives in a fast‑paced, mobile role
* Knowledge of welfare benefits, housing legislation, and court procedures
* Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
* A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
* Able to complete an enhanced DBS check
What we offer:
* Flexible and hybrid working; many roles support working across our main locations and home
* Performance related pay based on shared success
* A choice of pension schemes with employer contributions of up to 10%
* Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
* Generous holiday, occupational sick pay and paid family leave
* Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Our commitment to equality, diversity and inclusion:
We encourage people from all sections of our community to apply for jobs with us. We welcome those who have been historically underrepresented in our workforce, including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
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