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Senior Customer Service Coordinator, lincoln
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Client:
Location:
lincoln, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Main Function
To support the customer services department with key administrative duties, supervising and working alongside customer service co-ordinator team.
Key Functional Areas
* Provide inspirational line management to a small team of customer Service Co-ordinators
* Provide daily support/guidance to Customer Service Co-ordinators
* Effective and professional communication with customers to correctly manage customer expectations where necessary
* To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
* Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
* To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
Key Capabilities Required
(1) Skills, Capabilities and attributes
* Ability to lead and support Customer Service Department
* Ability to prioritise key administrative functions.
* Ability to supervise co-ordinator workload.
* Ability to work individually and/or part of a team
* Ability to empathise and sympathise with Miller Homes customers without compromising the position of the business
* Ability to provide concise and accurate written or numerical reports when required
* Ability to work comfortably with Excel, Word & Powerpoint
* Must be able to forge strong professional relationships with internal and external disciplines
* Ability to communicate effectively and successfully both written and electronically
(2) Behavioural Attributes
* Trustworthy, honest and provide excellent feedback
* Sound commercial awareness
* Controlled
* Dignified
(3) Knowledge, Experience and Qualification
* Experience in managing small customer focused teams
* Experience of client and company confidentiality
* Computer literate (especially Word & Excel) with good administrative skills essential
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