Were Dwelly, cutting-edge digital lettings platform. We combine the worlds of traditional letting management with the pace and innovation of a tech start-up.
Were looking for an experienced and proactive Team Coordinator to support our Tenant Find operation as part of a busy lettings business, based within one of agencies in our group (Parks Lettings, Brighton). Youll lead a team of 57 Lettings Negotiators across several agencies, driving day-to-day operations, continuous improvement, and high service standards.
This is a hands-on role suited to someone who thrives in a fast-paced, change-driven environment. Youll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have 35 years of management experience in tenant find, including direct experience as a Lettings Negotiator. Youll work closely with tech teams, contribute to product improvements, and thrive in a collaborative, tech-savvy environment
Your Day-to-Day
~40% Operational Support
* Handle complex or unclear cases
* Resolve bottlenecks and support workload peaks
* Provide second-eye reviews and direct assistance to team members
~40% Team Management & Development
* Manage 23 Lettings Negotiators (scaling up to 5-7 within next 3-6 months)
* Deliver training and product/regulatory updates
* Run performance reviews, provide coaching, and support career development
~20% Process & Continuous Improvement
* Contribute to Central Operations process improvements
* Update or create training materials
* Suggest and implement standardisation and efficiency improvements
* Analyse team metrics and KPIs
What Were Looking For
* 3-5+ years of team management experience in real estate, ideally in the UK market and with a focus on tenant find
* Hands-on experience as a Lettings Negotiator or similar role
* Strong understanding of UK residential lettings regulations
* Proven ability to build and manage small teams, ideally in a remote or distributed setup
* Adaptable and quick to learn in a tech-driven, fast-changing environment - we are tech start at our core
* Strong process-thinking mindset; able to identify, document, and implement operational improvements
* Clear and confident communicator, both written and verbal, with stakeholders at all levels
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