This is an exciting opportunity to join a fun, engaging customer service team. Within this role you will be responsible for processing customer enquiries, raising quotes and orders.
Benefits
22 days holiday per year (plus bank holidays) + 3 extra days earned over the first 5 years of employment. (1x extra day at 2, 4 and 5 years). 2x paid 15 minute breaks (1x morning and 1x afternoon - to be taken on site).30 minute lunch break.Free parking.Statutory sick pay plus 10 days sick pay at 50% pay (rolling annual entitlement).Sage Benefits (EAP): shopping discounts - including supermarkets, advice line (247 phone advice & counselling for mental health, finance, legal advice etc.), Telephone and online (video) GP (able to provide prescriptions and fit notes - same day) and a limited number of face to face mental health counselling sessions. Access to onsite physical and mental health first aiders.Voluntary overtime available as dictated by workflow requiring authorisation on a case by case basis.
Responsibilities
Answer inbound telephone calls and re-direct calls as required to relevant person.Respond to allocated emails Raise customer Quotes and follow up via telephone or email if order not received after 2-3 days.Raise customer orders.Advise customers on their requirements and suitable solutions/products.Investigate any damaged/lost deliveries, liaising with the Accounts team as required. Hear and address customer concerns or complaints. Ensure ...