Job Description
Team Leader – Customer Support
📍 Location: Brighton, Hybrid
💼 Employment type: [Full-time / Permanent]
💰 Salary: £30k-£35k + Bonus & Benefits
Lead a high-performing team where accuracy, speed, and service quality are the top priorities.
We’re looking for an experienced Team Leader to take ownership of clients Quality Assurance operations — ensuring performance meets high standards across speed, accuracy, quality, and productivity.
You’ll oversee a process with multiple moving parts — from seller behaviours to strict verification protocols — and play a vital role in keeping things running smoothly. This is a role for someone who thrives on problem-solving, clear communication, and data-driven decision-making.
What you’ll do
1. Lead the team: Guide, coach, and support your team to achieve and exceed performance goals.
2. Own the metrics: Monitor and analyse KPIs in real-time, identifying trends and driving improvements.
3. Communicate with impact: Keep senior stakeholders informed with clear, timely updates.
4. Problem-solve...