Director of Technology & Operations
Location: UK Hybrid / Onsite
Employment Type: Full-Time
Location; Coventry
Organisation Type: Growing SME Technology Business
Overview
A growing SME technology organisation is looking for an experienced technology leader to oversee software delivery, infrastructure operations, and technical services across the business.
This is a broad and highly influential leadership role, suited to someone who thrives in an SME environment where adaptability, commercial awareness, and hands-on problem-solving are essential.
The successful candidate will be responsible for ensuring business-critical systems, applications, and infrastructure remain secure, scalable, resilient, and aligned with operational and commercial priorities.
You will work closely with executive leadership, engineering teams, operational staff, and customers to balance strategic planning with day-to-day delivery and operational support.
The Role
This role combines elements of technology leadership, operational management, engineering oversight, and infrastructure strategy.
You will oversee the effective use of development and technical services resources across the organisation, ensuring systems continue to operate efficiently while supporting ongoing customer delivery and business growth.
Operating within an SME environment, the role requires someone comfortable managing competing priorities, adapting quickly to business needs, and making effective use of limited resources without compromising quality, security, or long-term technical direction.
Key Responsibilities
Technology & Operational Leadership
Lead the operational delivery and support of business-critical software platforms and internal systems
Ensure infrastructure services remain secure, resilient, scalable, and fit for purpose
Oversee priorities across software engineering and IT operations teams
Balance immediate operational demands with long-term technology strategy
Support business growth through scalable and commercially aligned technology solutions
Engineering & Delivery
Oversee software delivery, application support, and development operations
Promote Agile methodologies and continuous improvement across teams
Contribute to architecture discussions and technical direction where required
Support integration and interoperability across systems and services
Ensure technical documentation, policies, and procedures remain up to date
Infrastructure & Security
Oversee cloud, on-premise, and hybrid infrastructure environments
Ensure security, governance, and compliance standards are maintained
Support business continuity, resilience planning, and risk management activities
Maintain awareness of evolving technology trends including AI, cybersecurity, and cloud innovation
People & Stakeholder Management
Manage multidisciplinary technical teams across development and infrastructure functions
Act as a key interface between executive leadership, commercial teams, and technical staff
Support supplier, customer, and vendor relationship management
Communicate technical concepts effectively to non-technical stakeholders
Create an environment that encourages autonomy, accountability, and collaboration
Required Skills & Experience
Leadership & Operations
Experience leading software engineering, infrastructure, or technology operations functions within an SME environment
Strong operational and delivery management experience
Ability to manage competing priorities and adapt quickly to changing business requirements
Experience managing technical teams and operational resources effectively
Technical Expertise
Strong understanding of software development lifecycles and Agile delivery methodologies
Broad technical exposure across software engineering, cloud infrastructure, and IT operations
Experience with cloud platforms such as AWS, Azure, or GCP
Understanding of databases including SQL Server and/or Oracle
Familiarity with DevOps, integrations, scalable architectures, and cybersecurity best practices
Awareness of compliance frameworks and governance standards including GDPR
Commercial & Business Awareness
Ability to align technology decisions with business and operational goals
Strong problem-solving and strategic thinking skills
Experience working closely with customers, suppliers, and business stakeholders
Excellent written and verbal communication skills
Desirable Experience
Background in Computer Science, Engineering, or a related technical discipline
Exposure to ISO9001 and ISO27001 environments
Experience working within industries such as Construction, Utilities, Retail, Logistics, Manufacturing, Insurance, or IT Services
Interest in emerging technologies and industry trends including AI and automation
What's on Offer
Opportunity to play a key leadership role within a growing SME organisation
Broad and varied role with high levels of autonomy and influence
Exposure to both strategic technology planning and operational delivery
Collaborative and entrepreneurial working environment
Opportunity to shape the future direction of technology across the business