Overview
In joining our team, you'll be immediately welcomed into the Imperial London Hotels (ILH) Family of Hotels where we have a rich history of over 200 years of hospitality experience creating unique guest experiences. Our eight hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our large stand lively Royal National hotel with a huge 1630-bedrooms. Collectively our 8 hotels have a fantastic variety of meetings and events spaces with flexibility to accommodate a round-table discussion for 6 people to a large conference attended by over 700 delegates within our 28 meeting rooms. We are now recruiting for a Group Meetings & Events Sales Manager to join our vibrant team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. In this exciting role, you will be reporting to our Head of Sales and implementing strategies to achieve our Meetings & Event sales & revenue targets. Responsible for generating new sales, networking, and nurturing our existing clients to increase revenues across the hotels. As the Group Meetings & Events Manager, you will be a pivotal leader in shaping the future of our M&E operations across Imperial London Hotels. Leading a dedicated team of 8-10 professionals, you will drive revenue growth, streamline processes, and deliver outstanding experiences for clients and delegates, all while embodying our commitment to exceptional hospitality and operational excellence. This is an exciting opportunity to make a lasting impact, working collaboratively with hotel operations and marketing teams to bring our brand's vision to life.
Responsibilities
* Inspire and Lead: Provide visionary leadership to the M&E team, fostering a culture of collaboration, accountability, and high performance to exceed targets and enhance team capabilities.
* Drive Revenue Growth: Cultivate a sales-driven environment, leveraging training and incentives to boost booking conversions and grow market share.
* Harness Data Insights: Develop robust data reporting systems to uncover opportunities for revenue optimization and operational improvements, ensuring informed decision-making.
* Build Lasting Relationships: Nurture key client partnerships, delivering tailored experiences that reward loyalty and encourage repeat business.
* Streamline Operations: Review and refine standard operating procedures (SOPs) to ensure clarity, consistency, and efficiency in all M&E processes.
* Optimize Systems: Audit and maintain M&E platforms, ensuring accurate, up-to-date content and seamless functionality aligned with brand standards.
* Enhance Guest Experiences: Regularly evaluate guest journeys, using feedback to implement innovative improvements that elevate delegate satisfaction.
* Amplify Our Brand: Collaborate with the Brand & Marketing team to create compelling campaigns that showcase ILH's M&E offerings to a wider audience.
* Qualifications: A proven leader with 5+ years of experience in M&E management within hospitality, demonstrating success in revenue growth and team leadership.
Qualifications
* Strong commercial acumen, with expertise in sales strategies, data analytics (e.g., Tableau, Excel), and CRM systems (e.g., Delphi, Opera).
* Exceptional interpersonal and communication skills, with a talent for building relationships and influencing stakeholders across all levels.
* A degree in Hospitality Management, Business, or a related field; certifications like CMP are a plus.
* A passion for delivering outstanding guest experiences, with a proactive, innovative approach to process improvement in a fast-paced, luxury environment.
* Alignment with our values of hospitality, integrity, excellence, and community, with a commitment to creating memorable moments for every guest.
Benefits
* Be Part of a Legacy: Join a family-owned business with a rich history and a forward-thinking vision, where your contributions shape our future.
* Competitive Benefits: Enjoy a competitive salary, generous holiday allowance, pension scheme, and exclusive staff discounts across our hotels and dining venues.
* Career Growth: Access tailored training and development opportunities to support your professional journey within our dynamic group.
* Vibrant Work Environment: Work in the heart of London, surrounded by a passionate team dedicated to delivering excellence in hospitality.
* Additional Benefits: 28 days holiday, increasing with length of service up to 33 days (including bank holidays); ILH Training Academy programmes, apprenticeships and supported study scheme; access to holiday purchase scheme; complimentary uniform dry-cleaning; and more wellness, discounts, and employee assistance program benefits.
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