We are looking for a proactive and detail-oriented Customer Service Administrator to join our team. This is an excellent opportunity for someone who is passionate about providing outstanding support to a dynamic sales function within a leading brand in luxury textiles and interior design.
In this role, you will play a crucial part in delivering a seamless experience for our UK and international clients. You’ll support the sales process from enquiry to delivery, ensuring high levels of customer satisfaction and operational efficiency. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional service, this could be the perfect role for you.
Key Responsibilities
* Provide administrative and operational support to the sales team, ensuring efficient handling of customer enquiries, orders, and follow-up communications.
* Act as a key point of contact for clients via phone, email, and online platforms, offering timely and professional assistance.
* Support product selection, order processing, sample requests, and after-sales service.
* Maintain accurate data entry in CRM and order management systems, ensuring up-to-date client and order information.
* Collaborate with sales, marketing, logistics, and product teams to meet client needs and timelines.
* Coordinate the distribution of samples and marketing materials, and assist with event planning and execution.
* Monitor and track order status, proactively resolving any delays or issues.
* Contribute to team performance by meeting key targets and KPIs.
* Stay up to date with product knowledge, industry trends, and company developments.
* Support the field sales team with reporting, documentation, and administrative tasks.
Skills & Experience Required
* Proven experience in a sales support, customer service, or administrative role—ideally in a design-led, interiors, or luxury product environment.
* Strong organisational skills and attention to detail.
* Confident communicator with excellent written and verbal communication skills.
* A customer-focused mindset with the ability to manage multiple tasks and priorities.
* Solid IT skills including Microsoft Office and CRM/order processing systems.
* A collaborative approach with the ability to work across departments and contribute to team success.
Personal Attributes
* A genuine passion for supporting sales and delivering outstanding customer service.
* Self-motivated with a proactive and solutions-oriented approach.
* Professional, respectful, and committed to high standards of work.
* Positive team player who enjoys working in a creative, fast-moving environment.
* Takes pride in accuracy, presentation, and efficiency.
Why Work With Us?
* Join a well-established, forward-thinking brand in the global interiors market.
* Be part of a supportive, innovation-driven team.
* Work in a modern office and showroom with on-site parking.
* Benefit from a competitive salary, performance incentives, and opportunities for development.
Interested in applying?
If you're passionate about customer service and ready to play a key role in supporting a high-performing sales team, we’d love to hear from you.
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