Looking to join a dynamic, customer-focused team in the energy sector? We’re looking for a driven and organised Customer Service Delivery Coordinator to support a growing Customer Experience team for a award winning energy company in Bury. If you have a talent for relationship management, solving queries, and delivering top-tier service, this role could be a great fit. This is your opportunity to be part of an independent energy provider where service quality and teamwork are at the heart of everything we do. Working hours: Monday to Friday, 8:30am – 5:00pm with Flexitime Salary: £25,000-27,000 bonus benefits What’s in it for you: 25 days holiday Yearly bonus (based on company and personal performance) Flexi-time scheme Free on-site parking Wellbeing support Access to an on-site gym Exciting social and team-building events Key Responsibilities: Act as the primary point of contact for key accounts Manage and resolve a range of account-related queries Administer Change of Tenancy (COT) requests within agreed SLAs Support the continuous improvement of services offered to key clients Investigate and resolve billing issues from managing agents Be the key contact for AMR rollout programmes and report on challenges/performance Ensure complete and accurate half-hourly data is shared with managing agents, resolving issues promptly Support the rollout of new products and services through effective communication Monitor and report on competitor offerings to inform business strategy Provide aftersales and customer care support to back-office operations Generate both regular and ad hoc reporting Attend off-site client meetings as needed What we’re looking for: Excellent organisational skills Self-motivated with a proactive mindset Clear and confident verbal and written communication Strong arithmetic and analytical skills Computer literate, especially in Excel and Outlook High attention to detail Able to work independently and as part of a team It’d be great if you also have: Experience within the energy industry A background in account management Ready to take the next step? If you're passionate about service and love building client relationships, click ‘apply now’ — we’d love to hear from you!