Job Description
Contract Services Executive
* Location: Watford
* Job Type: Full-time; hybrid
* Temporary contract
We are seeking a dedicated Contract Services Executive to manage and execute credit insurance contracts and endorsements efficiently within set service level agreements (SLAs). This role is crucial for ensuring accurate and timely processing of contract-related tasks across all business lines including Trade Credit Insurance (TCI), Business Information, and Debt Collection.
Day-to-day of the role:
* Approve, raise, and issue Credit Insurance contracts and endorsements within SLAs.
* Manage and complete manual invoicing and credit limit charging.
* Submit contract information to Finance for invoicing within SLAs.
* Maintain and update contract documentation in systems like DOX and GCC.
* Liaise with Finance to resolve any invoicing queries.
* Update and maintain the policy allocation tool and PS dashboard.
* Log and manage support tickets in My Support and proactively keep relevant parties updated.
* Participate in projects and provide colleague cover or assistance as needed.
* Ensure compliance with department policies, processes, and procedures.
Required Skills & Qualifications:
* Strong understanding of customer service principles and the ability to maintain high standards in call handling, email etiquette, and overall communication.
* Technical skills including a good understanding of risk underwriting and claims matters.
* Excellent attention to detail and accuracy.
* Ability to prioritise tasks effectively and manage time efficiently.
* Strong knowledge of credit insurance products and procedures.
* Proficiency in Microsoft Office applications (Outlook, Word, Excel) and systems such as ELAN, GCC, CUBE, DOX, and ROSS.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional development and training.
* Dynamic and supportive work environment.
To apply for the Contract Services Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.